QUALITY IMPROVEMENT MODEL

Our unique model provides an audit service and tailored feedback to general practices to assist the existing clinical practice.

The vision of OPC is to create relevant, accessible data for practitioners. By collaborating with clinical, academic and industry partners, OPC can translate research into clinical practice through new technologies and improved clinical services.

Chronic Care Audit Service

Our service supports clinicians to review the management of their patients, combining extracted coded data from de-identified patient electronic medical records and questionnaire data and align it to best clinical practice guidelines. 

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Rare Disease Audit Service

Our service supports clinicians to review the identification and management of their patients with rare disease, combining extracted coded data from de-identified patient electronic medical records and questionnaire data and align it to best clinical practice guidelines.

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Strategies That Promote Sustainability in Quality Improvement Activities for Chronic Disease Management in Healthcare Settings: A Practical Perspective

Healthcare providers recognise the value of quality improvement (QI) activities that enhance the care received by service users. QI is particularly effective for the management of long- term conditions requiring linked care. However, starting and sustaining QI programmes in practice can be time-consuming and difficult and may produce inconclusive and/or inconsistent results. As a not-for-profit social enterprise, Optimum Patient Care (OPC) has been delivering effective and sustainable QI since 2005 in healthcare systems in several countries.

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The QI Cycle: Common Barriers to Sustainable QI and Solutions

We approach QI as a cycle of activities (Figure 2) which: first seeks to understand the context and needs of the healthcare setting (step 1), reflect on these needs in parallel with national or international standards for care (step 2), work with practitioners to set achievable and measurable targets (step 3), implement change (step 4), re-evaluate the care provided and embed QI in routine practice (step 5).

Data Collection, Audit and Research

OPC collects de-identified data from enrolled practices to provide quality improvement reports to help these GP Practices track real life improvements made in patient care. 

Data is collected from GP Practice electronic health records using secure extraction software. OPC only ever received de-identified data from the GP Practice. This data can also be used to help GP Practices take part in clinical research.